Videopro firmly believes that service doesn't end when the 'keys' are handed over. Our range of post-installation services are designed to help you get the most out of your technology for months and years to come. View our range of support services below.
Service Level Agreements (SLAs)
A Videopro Service Level Agreement will enhance your system’s lifecycle, protect your investment and provide you with peace of mind. Offerings such as Systems Management, Maintenance and a full support suite will provide you with the highest levels of system up-time, cost-effectiveness and efficiency in your business. We believe that integrating products is just the start of our obligation to you - supporting, training and maintaining is the crucial next step in any AV solution. We aim to resolve current issues quickly, and prevent future problems.
Through understanding our client’s needs, Videopro is able to offer a variety of Service Level Agreements ranging from base level Help-Desk through to fully customised solutions and even as-needed Concierge services to meet last minute and mission critical events.
- Support and Fixed AV Management
- OMNI Channel Engagement
- Guaranteed Service Levels
- The Right People
- Dedicated Service Desk
Additional Support Options
- 24 x 7 Support Services
- VIP Event Support
- Go Live Support
- Remote Monitoring
- Refresher Training
We believe that integrating products is just the start of our obligation to you - supporting, training and maintaining is the crucial next step in any AV solution.
Training & adoption
On-site, Online and On Demand Training
In order to make any AV integration a success, the hardware must be adopted by it's users. Videopro are passionate about ensuring the uptake of technology, and provide training services to achieve this. Not only can we supply training for every piece of hardware we install, but we can also assist with training on items you have sourced elsewhere.
Want to book in some VP training? Call 1300 VIDEOPRO to find out more.
videopro total care packages
Taking out a Videopro Total Care Package will ensure your purchase lasts not only as long as the manufacturer deems appropriate, but that which you deem appropriate. Our total care plan enables you to be care free.
Manufacturer warranties often omit an important step in the care of customers and their purchases, in that the management of a repair, both logistically and financially is overlooked. As part of the Videopro Total Care Package, whether your equipment is permanently installed or simply active in it’s environment, by covering yourself with a Videopro Total Care Package we are closing the gap between what is offered by the manufacturer’s warranty and the service that you deserve as one of our valued Videopro customers.
A Videopro Total Care Package Includes:
- Extension of the manufacturer's warranty on all items quoted.
- Plus management and cost coverage of the freight from and back to you (the customer).
- Plus access to Videopro's toll free support line for the management of the care package.
- Plus a 14 day complete swap over period for any fault found.
- Plus a full replacement on any item under $400.
Terms and Conditions apply. For more information on the Videopro total care package, download the information pack here.