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Case Study

Queensland Health

Efficiency is a fundamental part of how every successful hospital operates, with every aspect of the hospital experience focused on the patient. Queensland Health strives to provide the best care and service possible, in the most efficient manner. To be able to provide this care, hospital staff require continuous updates on patient status and locations.

The challenge

Efficiency is a fundamental part of how every successful hospital operates, with every aspect of the hospital experience focused on the patient. Queensland Health strives to provide the best care and service possible, in the most efficient manner.

To be able to provide this care, hospital staff  require continuous updates on patient status and locations. Traditionally, this is achieved in each individual ward by using software to track patients and proceeding to manually transfer this information to a large whiteboard for staff to note vital pieces of information. This system can prove to be both time consuming and inefficient.

In 2009 Staff at the Clinical Access and Design Unit at Queensland Health successfully developed Electronic Patient Journey Boards (EPJB’s) for use locally to address these issues in their Medical wards. In an effort to improve patient flow within other hospitals across the state, the Clinical Access and Design Unit decided to implement a trial use of these Journey Boards to test their effectivity in other metropolitan hospitals.

The primary objective was to limit the amount of paperwork, phone-calls and duplicate data entry. The new system would provide a means to digitally display patient information and allow relevant stakeholders to view the whole ward at a glance.

The Solution

A variety of Full HD LCD panels were selected to be implemented into the selected wards. Panel size was determined by a number of key factors including; size of the ward, number of beds, wall space available and volume of information required to be displayed.

The decision to use commercial panels allowed flexibility in wall mounting, either landscape or portrait, and also allowed functionality twenty-four hours, seven days, without any loss of image quality.

Logistically; equipment required implementation within designated time frames and walls needed to be strengthened, ensuring they were structurally appropriate for the brackets and weight of the large panels.

Impeccable project management was imperative in ensuring that the provision of this new display solution was neither detrimental nor disruptive to the daily tasks of hospital staff during the installation.

Since initial installations across a number of hospitals in the Brisbane area, Queensland Health has now installed Journey Boards into over 14 other hospitals. This program is now nearly complete and to date has seen the installation of over 400 panels throughout the state.

The Electronic Patient Journey Board initiative was formally awarded the Queensland Premier’s Award for Excellence in Public Service Delivery (Health) 2011.

 

the technology

  1. Full HD LCD commercial display panels
  2. A range of commercial brackets for wall and ceiling installations
  3. Cabling
  4. Distribution amplifiers

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